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Refund and Returns Policy

Returns & Refunds

Our return policy is effective for 30 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must be in the original packaging. For refunds (if applicable), please send an email to protect@homereadykit.com with your full name, order number, item description and the reason for your return. (If your item is defective, we ask that you send a photo along with it)

Returns requests for orders received and delivered after 30 days will be politely declined. We hope you understand. If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or refund. 

Every once in a while an issue may occur with an order. If this occurs, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item. 

Home Ready Kit does not provide return shipping labels. If you would like to return anything, please email our support team for a return shipping address. 

Our Responsibility

  • Faulty Product: If the product has a manufacturing defect
  • Wrong Item Sent: If we send you the wrong product, or size, or if something is missing compared to the items in your order confirmation email.

Your Responsibility

If you made a mistake with your order, it’s up to you to solve the issue before it’s shipped out.  If your order was shipped out, we can not issue you a refund for any mistakes that you made during the ordering process.

For example:

Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at time of purchase.

Please make sure to read our item descriptions carefully. Please bear in mind that photos may slightly differ from the actual item in terms of color due to lighting. 

If you find that your product is a different size than expected please refer to our product description page that lists our product sizes with measurements, and sizing charts. 

Delayed/Longer Than Expected Shipping 

Ready Kit is not responsible for packages after they have been shipped. Our average processing times are 3-7 business days. Meaning that your product can take up to 7 business days to ship out. Our average shipping times are 8-12 business days. These times are average, orders may arrive sooner or later than our average fulfillment times.

We can not give refunds while orders are in transit, or if orders do not arrive in time for gifts. We try our best to ship orders out as soon as possible, but there are external factors with local couriers that can effect shipping times. If your order arrives later than expected, and you do not want it anymore, you may go through our refund process and send your item(s) back to us. For more information, please contact our support team at mynugplush@gmail.com.

Lost/Stolen Orders 

If orders are not received due to circumstances beyond our control, we can not refund you or send a replacement item. (some cases may vary so please contact us for clarification) 

*If your order has already been shipped, we cannot make changes to your order, and a refund will not be granted*